Ratings & Reviews

Overall Rating

5
(27 reviews)
96.3% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Charlene A. - |Recommended: NoNeeds Improvement — When I moved to this complex, 3404 Gateshead, apt. 203 , in Feb. 2019, it was Aston Manor, under a different management company and owner. The management staff and service were very attentive. My2 bdrm 2bathrm is a spacious well-designed floor plan. My unit overlooks the woods and it is a truly beautiful serene view. The grounds were reasonably well maintained but there was an issue with the area around the dumpster not being cleaned. My requests were usually met within a reasonable time frame. I was pleased with their management of the property. I'd planned to stay a couple of years. July 31, 2019 the property was taken over by a new owner and management company the complex is now Valor Apartments. The new management staff on site is polite and professional. Unfortunately, there are new issues... 1 It appears that the garbage and recycle pickup has been reduced to once a week...for at least 4 buildings. The garbage piles up more than 3 feet above the top of the dumpster and overflows in the surrounding area. The recycle refuse overflows the 4 containers and is all around the area - it is FILTHY. Today Sunday, Oct. 6, the gate to the dumpster is LOCKED - INACCESSIBLE . This seems to coincide with the bank inspection scheduled for Mon. 10 7 19. . 2 The front entrance stairs and landings are ABSOLUTELY FILTHY. The building's surrounding landscaping is awful and contains litter. The parking lot is never cleaned e.g. hosed or cleared of debris. 3 I've spotted 4 roaches in my kitchen in the past 3 months. 2 were after the exterminator came the 1st time. Management sent the exterminator again after my request. 4 . The new management has found it necessary to enter my unit at least 5 times since early summer. 3 times without prior notice. . 5 a 3rd floor unit facing the front of the building 3404 has had brown towels hanging from the balcony since they arrived a few months ago. 6 the gym has been lacking sanitary wet wipes for the wall dispenser for several months. I've asked for them multiple times. The following issue was not caused by the new management The walls and floor of my unit vibrate if the neighbors above me walk heavily or a child jumps or runs. It seems thicker padding under the carpet would help reduce the impact and noise. My unit is so lovely, I really wanted to stay, but as it is - I hope to relocate ASAP.
response from property -Greetings Charleene, I'm sorry to hear we have not lived up to your expectations. It's our priority to offer a well-maintained comfortable apartment home. Please reach out to us at your earliest convenience at questcorp@liveqmg.com or (410) 764-0539. I would like to speak with you directly regarding the issues you're experiencing and discuss a prompt resolution so that you can start enjoying your home again. We appreciate your feedback and cannot improve without it. Thank you, Quest Management Group
submitted by Lonsdale F. - |Recommended: YesExcellent — I’ve lived here since 2013 and this is a wonderful place to live. Staff makes you feel like family.
response from property -Thanks, Lonsdale for taking the time to submit your 5-star recommendation. We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group
submitted by Karen K. - |Recommended: YesQuiet Community, Proficient Staff — Ever since the new management company, Valor, has assumed control many changes have been made. Some include new roofs, repaving of certain parking lot areas and even new pool chair cushions. Many of the apartments have been upgraded as well. The staff is wonderful. They call when packages arrive in the office, assist with the processing of work orders and always have a smile.
response from property -Dear Karen, Thanks so much for your 4-star recommendation . We are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group
submitted by Isis E. - |Recommended: YesIts A Great Place For Someone Looking For A Quiet Place And Privacy. — It's a very quiet place. In here you get the privacy that you hardly get somewhere else. Neighbors are friendly and they respect your privacy. You won't have to worry about finding parking spaces of your neighbors making a lot of noise or disturbing your tranquility.
response from property -Thanks Isis we are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing serving you in the future. Our priority is to offer a well-maintained and comfortable apartment home. We strive daily to provide outstanding service to our community members. Your feedback is extremely valuable to us. Thank you again for being our valued resident! Thanks again, Quest Management Group
submitted by Georgette O. - |Recommended: YesOverall I Think It's A Great Property, Friendly And Knowledgeable Staff. — I would tell them to beware of noisy neighbors and thin walls.
response from property -Dear Georgette, Thanks so much for your review. We are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group
submitted by Alejandra L. - |Recommended: YesSo Far Happy — Peaceful . Enjoying my time here
response from property -Thanks Alejandra for your review. We are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group
submitted by Dimvi S. - |Recommended: YesIt's Alright — Maintenance is not as fast as they claim.
response from property -Thank you Dimvi for your review, I so appreciate you taking the time to share your experience at Valor Apartments. We value you and your feedback! Thank you, Quest Management Group
submitted by Scott S. - |Recommended: YesThe Property Is In Excellent Condition — It is a nice quiet complex
response from property -Thank you Scott for your review, I so appreciate you taking the time to share your experience at Valor Apartments. We value you and your feedback! Thank you, Quest Management Group
submitted by Catherine B. - |Recommended: YesIt's Nice And Quiet Around Here. — Wonderful experience. Pool is nice. Building is quiet except for one of the neighbor. People keep to themselves.
response from property -Thank you Catherine for your review, I so appreciate you taking the time to share your experience at Valor Apartments. We value you and your feedback! Thank you, Quest Management Group
submitted by Blanca M. - |Recommended: YesGood — Is a quiet neighborhood
submitted by Daylin R. - |Recommended: YesLoving The Community — I love this Community the people around and also the location is my favorite
response from property -You’re the best Daylin! Thank you again for sharing such a positive experience. It means the world to us.Thank you, Quest Management Group
submitted by Farrah - |Recommended: YesEverything And More — I love my apartment Plus one of the many perks moving here is the on-site gym. I love having a gym within walking distance. And after a good workout I can go for dip in the pool It's a double win for me
response from property -You’re the best Farrah! Thank you again for sharing such a positive experience. It means the world to us.Thank you, Quest Management Group

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Valor Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Valor Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose