Ratings & Reviews

Overall Rating

4
(25 reviews)
96% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Tawhana G. - |Recommended: YesNew And Clean — Peaceful and comfortable
response from property -Dear Tawhana, Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Team Valor will be thrilled to hear your feedback! Thank you, Quest Management Group
submitted by Waynee - |Recommended: YesI just rented an apartment in Silver Spring MD, and I had a great experience. My contact was Cora Perez, and she was extremely helpful. She was very knowledgeable about the apartments and the area and made me feel like I really belonged there. I'm looking forward to living there. Thanks so much Cora. Waynee
response from property -Dear Waynee, Hearing that you're having a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Valor Apartments. We look forward to serving you for many years to come! We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group
submitted by Judith B. - |Recommended: Yesgreat customer service reasonable pricing SUPER CLEAN I love this place
response from property -Dear Judith, Hearing that you're having a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Valor Apartments. We look forward to serving you for many years to come! We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group
submitted by LISA B. - |Recommended: YesVery Nice Place To Call Home. — So far, so good.😊
response from property -Greetings Lisa, Thank you for the 5-star review! We will be sharing your feedback amongst our team. Team Valor will be thrilled to hear your feedback! Thank you, Quest Management Group
submitted by Jacob N. - |Recommended: YesLaid Back — Ample parking,friendly staff
response from property -Dear Jacob, Thank you for the 4-star review! We will be sharing your feedback amongst our team. Team Valor will be thrilled to hear your feedback! Thank you, Quest Management Group
submitted by Douglas N. - |Recommended: YesQuality — Quiet and safe.
response from property -Greetings Douglas, Thank you so much for your review. Your recommendation means a lot to us. Thank you for choosing Valor Apartments. We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group
submitted by Elizabeth K. - |Recommended: YesEfficient And Superb — I am so glad that I made the choice to stay at Valor Apartments. The office staff made my daughter and I feel at home, and they got us into an apartment quickly Everything has been great and I thank Zaraa for her efforts and effectiveness on making the application and transition process super easy It can be stressful moving but Valor Apartments staff made it as stress free as possible
response from property -Dear Elizabeth, We are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing serving you in the future. Our priority is to offer a well-maintained and comfortable apartment home. We strive daily to provide outstanding service to our community members. Your feedback is extremely valuable to us. Thank you again for being our valued resident of Valor Apartments! Thank you, Quest Management Group
submitted by Nicole H. - |Recommended: YesGreat Property, A Bit Pricey, But Great Location And Neighborhood — I moved here from Philadelphia on short notice, and the property staff was accommodating and urgent regarding all my move-in questions and needs. The cost of living in Philly is cheaper and I've been told Silver Spring is expensive, so maybe that's why I was a bit shocked by the rent price. From looking at nearby cities, especially Laurel, you can get what this property offers for cheaper - especially with the new management significantly raising rent prices. However, my overall experience living here has been GREAT I appreciate that you can literally do everything online - see submit documentation, ask questions, pay rent, place maintenance requests, etc. The staff is usually pretty quick with responses too. Concerning maintenance, they are quick to address your concerns, but the language barrier with the maintenance workers often presents challenges when getting more complex things fixed. Parking is available 9 10, the pool is well maintained, and the exercise equipment is as well. The walls and floors are thin so I hear everything my neighbors do, but I'm from the city, so I'm used to noise. Also, some apartments' finishes and fixtures look better than others, but the material is cheaper faux wood etc. so be mindful when being requested to pay more for an upgraded look .
response from property -Dear Nicole, We are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing serving you in the future. Our priority is to offer a well-maintained and comfortable apartment home. We strive daily to provide outstanding service to our community members. Your feedback is extremely valuable to us. Thank you again for being our valued resident of Valor Apartments. Thank you, Quest Management Group
submitted by Cathy B. - |Recommended: YesI love it here. It's quiet, nice neighbors, maintenance is prompt, office staff are all really nice. I have no complaints.
response from property -Dear Cathy, We are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing serving you in the future. Our priority is to offer a well-maintained and comfortable apartment home. We strive daily to provide outstanding service to our community members. Your feedback is extremely valuable to us. Thank you again for being our valued resident at Valor! Quest Management Group
submitted by Abdul-Farouk N. - |Recommended: YesThe Place Is Nice — I have been living here for over 3 years now. The place is decent, nice, not too fancy by OK. The new staff is very nice, and respectful. The only thing I dislike is BGE. Unfortunately, BGE is the electric provider in the area, and the electric bill tends to go out of control whenever the weather changes. When it is too hot outside or too cold outside, your electric bill goes up. It is crazy but I think the residents should pay their actual electric usage but BGE does some crazy estimation and charges you extra based on the outside temperature.
response from property -Dear Abdul-farouk Nabourema , Thank you for taking the time to leave your recommendation for Valor Apartments. I'm sorry you're experiencing a high electric. Unfortunately we have no control over what BGE charges. But we really appreciate you taking the time leave your 4-stars for us! . We appreciate your feedback and cannot improve without it. Thank you, Quest Management Group
submitted by Yvonne E. - |Recommended: YesI’ve Found This To Be Best Place To Live — I have only been here one month, but the attentiveness of the people in the front office with their caring and efficiency has been A One Very nice neighbors and neighborhood
response from property -Dear Yvonne, Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Team Valor will be thrilled to hear your feedback! Thank you, Quest Management Group
submitted by V.L.B. - |Recommended: YesLove the community, staff was very nice and hospitable, met my every need. Happy with my choice
response from property -Dear V.I.b., We are thrilled to hear such nice feedback! We value your trust in us and look forward to continuing serving you in the future. Our priority is to offer a well-maintained and comfortable apartment home. We strive daily to provide outstanding service to our community members. Your feedback is extremely valuable to us. Thank you again for being our valued resident of Valor Apartments. Thank you, Quest Management Group
submitted by Michelle J. - |Recommended: YesExcellent — The staff is wonderful and the customer service is amazing.
response from property -Dear Michelle, Thank you for taking the time to leave your 5-star recommendation. I cannot wait to share your feedback with Team Valor. We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group
submitted by Charlene A. - |Recommended: NoNeeds Improvement — When I moved to this complex, 3404 Gateshead, apt. 203 , in Feb. 2019, it was Aston Manor, under a different management company and owner. The management staff and service were very attentive. My2 bdrm 2bathrm is a spacious well-designed floor plan. My unit overlooks the woods and it is a truly beautiful serene view. The grounds were reasonably well maintained but there was an issue with the area around the dumpster not being cleaned. My requests were usually met within a reasonable time frame. I was pleased with their management of the property. I'd planned to stay a couple of years. July 31, 2019 the property was taken over by a new owner and management company the complex is now Valor Apartments. The new management staff on site is polite and professional. Unfortunately, there are new issues... 1 It appears that the garbage and recycle pickup has been reduced to once a week...for at least 4 buildings. The garbage piles up more than 3 feet above the top of the dumpster and overflows in the surrounding area. The recycle refuse overflows the 4 containers and is all around the area - it is FILTHY. Today Sunday, Oct. 6, the gate to the dumpster is LOCKED - INACCESSIBLE . This seems to coincide with the bank inspection scheduled for Mon. 10 7 19. . 2 The front entrance stairs and landings are ABSOLUTELY FILTHY. The building's surrounding landscaping is awful and contains litter. The parking lot is never cleaned e.g. hosed or cleared of debris. 3 I've spotted 4 roaches in my kitchen in the past 3 months. 2 were after the exterminator came the 1st time. Management sent the exterminator again after my request. 4 . The new management has found it necessary to enter my unit at least 5 times since early summer. 3 times without prior notice. . 5 a 3rd floor unit facing the front of the building 3404 has had brown towels hanging from the balcony since they arrived a few months ago. 6 the gym has been lacking sanitary wet wipes for the wall dispenser for several months. I've asked for them multiple times. The following issue was not caused by the new management The walls and floor of my unit vibrate if the neighbors above me walk heavily or a child jumps or runs. It seems thicker padding under the carpet would help reduce the impact and noise. My unit is so lovely, I really wanted to stay, but as it is - I hope to relocate ASAP.
response from property -Greetings Charleene, I'm sorry to hear we have not lived up to your expectations. It's our priority to offer a well-maintained comfortable apartment home. Please reach out to us at your earliest convenience at questcorp@liveqmg.com or (410) 764-0539. I would like to speak with you directly regarding the issues you're experiencing and discuss a prompt resolution so that you can start enjoying your home again. We appreciate your feedback and cannot improve without it. Thank you, Quest Management Group
submitted by Lonsdale F. - |Recommended: YesExcellent — I’ve lived here since 2013 and this is a wonderful place to live. Staff makes you feel like family.
response from property -Thanks, Lonsdale for taking the time to submit your 5-star recommendation. We value your trust in us and look forward to continuing serving you in the future. Thank you, Quest Management Group

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Valor Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Valor Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose